Virdee Virtual Reception


The leading all-in-one guest check-in and check-out solution, providing stress-free and seamless virtual interactions, the Virtual Reception Kiosk and Virtual Reception Mobile App can be used separately or side-by-side.

It’s now easier than ever before to provide guests with a more effective check-in strategy. Using virtually any payment platform and property management system, and seamlessly integrating with all MIWA locks, all while reducing demand on the hotel staff, the Virtual Virtual Reception is the solution we’ve all been waiting for.


Virdee technology integrates with existing systems, apps, and branding


Biometric ID and background checks ensure security for guests


In-app access to all hotel features and 24/7 remote assistance

Virdee Virtual Reception
Virdee Virtual Reception Kiosk
Virdee Virtual Reception Mobile

Virdee transforms the guest experience and innovates how hotels are managed, for a guaranteed enjoyable and seamless experience for guests.

  • Increase security
  • Free-up staffing resources
  • Enable unattended stays
  • Enhance access control
  • Increase amenities
  • Provide customized support

The app and kiosk work independently and together. Processes can start on the app, providing guests access to all features at their fingertips, and finish on the kiosk, with an in-lobby presence and physical key cards.


Virdee Virtual Reception Mobile


Enable a fully touchless guest experience with mobile key, ID check, payment, and remote assistance.
Increase revenue by putting amenities right at a guests’ fingertips.

All Mobile features are available via the Virdee app or can be integrated into a hotel’s existing app (via SDK), providing guests with the same look and feel they might be accustomed to.

~ ID Verification

Virdee ID Check provides biometric ID verification, going beyond comparing the name on an ID to the name on a reservation. This enables true bypassing of the front desk while eliminating fraud and chargebacks.

~ Payment Collection

All major forms of payment are accepted via both Mobile and Kiosk, from credit cards to Apple Pay and Google Pay, as well as 3D Secure Transactions.

~ Key Card Issuance

Get your guests on their way quickly via mobile key directly in the app or a physical key card from the Kiosk.

~ Remote Assistance 24/7

With Remote Assistance, guests are connected straight to your support staff by voice, video, or chat 24/7 from Mobile or Kiosk, providing flexible support and addressing problems like lockouts.


Virdee Virtual Reception Kiosk

Not every guest is ready for a fully mobile solution, which is why Virdee developed the Virtual Reception Kiosk. It complements Mobile by adding an elegant presence to the lobby while providing physical key cards.

Mobile and Kiosk work seamlessly together, and the check-in process can be started on Mobile and finished on the Kiosk.

Three different mounting options are available. In addition to a table-top Kiosk, we also offer a floor-standing and a wall-mounted option, which is great for ADA compliance.
Guests log in via
  • QR code
  • Phone number
  • Email
  • Confirmation number
Boasting features designed and built in Germany with solid wood and powder-coated metal, the Kiosk is available in a variety of natural or customized colors, or can be wrapped in a vinyl design to match an existing brand.
Guests can securely
  • Verify their identity
  • Submit payment
  • Sign T&Cs
  • Submit special requests
  • Pick their room and upgrade
  • Get remote assistance
  • Print and re-print keys
  • Sign up for loyalty programs